Support

Carduvo is made by one person. Write, and that person answers — not a ticket form.

So we can help you faster

If you are writing about a problem, include whatever you can of the following. You do not need all of it:

• What you expected to happen, and what happened instead.
• The card or set name, if the problem is with a specific card.
• Your phone and its version (iPhone 14, iOS 18; Pixel 7, Android 15…).
• A screenshot, if something looks wrong.

Never send us your password. We will never ask for it.

Frequently asked

How do I delete my account?

In the app: Profile → Delete account. This permanently and irreversibly erases your profile, your entire collection, your costs and your notes. You do not need our permission and there is nothing to wait for.

If you would rather we did it, write from your account's email address.

I forgot my password

On the sign-in screen, use Forgot your password? You will get an email with a link to change it. Check your spam folder if it does not arrive within a few minutes.

A card is missing, or its data is wrong

The catalog comes from a community database, which sometimes has gaps or errors. Write to us with the card and set name and we will look into it.

If what is missing is a card image, it is almost always a gap in the original source. We still log it: if there are many, we look for another source.

Why won't it show my collection's value?

Because we would rather not invent it. Carduvo shows a value only when it has enough market data to stand behind it, and it always tells you where that came from and how recent it is. When it doesn't, it says so rather than showing a number we could not defend.

I entered the wrong price for a card

For now you have to delete that lot and add it again. It is a known limitation and it is on the fix list.

Why is the same card listed twice?

Because those are two separate lots, and that is deliberate. If you bought one copy in March and another in August at different prices, merging them would hide what you paid for each. Carduvo keeps every purchase with its own date and cost.

Is Carduvo free?

Card prices are free and unlimited, and they stay that way. There will be paid features later — history, analysis, export — but we charge for what Carduvo computes and remembers, never for letting you look up what a card is worth.

Can I request a feature?

Yes, and every request gets read. Write to support@carduvo.app with "Idea" in the subject line.

Privacy and data

What we collect, why, who else sees it and how you erase it is in the privacy policy. It is written to be read, not to cover ourselves.